1.General policy

By purchasing any service from Zenvix Media, you acknowledge and agree to this Refund Policy.

Since our services involve time, expertise, planning, creative work, and digital resources, refunds are not automatically guaranteed after work has commenced.

2.Advance payments

Any advance payment made for a project is considered a commitment fee and helps us allocate resources, planning, and project execution.

3.Website design & development services

Refunds are not applicable if:

• Website design work has begun
• Development work has started
• Website mockups or design concepts have been delivered
• Revisions have already been provided
• The project has been substantially completed

If the project is cancelled before any work has started, a partial refund may be considered at the sole discretion of Zenvix Media.

4.Digital marketing services

Services such as:

• SEO
• Social Media Marketing
• Google Ads Management
• Branding Campaigns
• Content Marketing

require planning, strategy, research, and execution. Therefore, payments made for these services are generally non-refundable once work has commenced.

5.Advertising budgets

Any amount paid directly or indirectly toward:

• Google Ads
• Meta Ads (Facebook & Instagram)
• Third-party advertising platforms

is non-refundable once the advertising campaign has been launched. Advertising platform charges are governed by their respective policies.

6.Client delays & non-response

Zenvix Media shall not be responsible for refunds due to delays caused by:

• Failure to provide required content
• Failure to provide approvals
• Lack of communication
• Delayed responses from the client

Project timelines may be extended accordingly.

7.Project cancellation

If a client chooses to cancel a project:

• Work completed up to the cancellation date remains billable
• Payments already made for completed work are non-refundable
• Any pending dues for completed work remain payable

8.Service quality concerns

If you are dissatisfied with any service, we encourage you to contact our team. We will make reasonable efforts to review concerns and provide suitable revisions or solutions where applicable before considering any refund request.

9.Exceptional cases

Refund requests, if any, will be reviewed on a case-by-case basis. Approval of any refund remains solely at the discretion of Zenvix Media and will depend on:

• Project stage
• Work completed
• Resources utilized
• Nature of the service purchased

10.Contact us

For any questions regarding this Refund Policy, please get in touch.

1.General policy

By purchasing any service from Zenvix Media, you acknowledge and agree to this Refund Policy.

Since our services involve time, expertise, planning, creative work, and digital resources, refunds are not automatically guaranteed after work has commenced.

2.Advance payments

Any advance payment made for a project is considered a commitment fee and helps us allocate resources, planning, and project execution.

3.Website design & development services

Refunds are not applicable if:

• Website design work has begun
• Development work has started
• Website mockups or design concepts have been delivered
• Revisions have already been provided
• The project has been substantially completed

If the project is cancelled before any work has started, a partial refund may be considered at the sole discretion of Zenvix Media.

4.Digital marketing services

Services such as:

• SEO
• Social Media Marketing
• Google Ads Management
• Branding Campaigns
• Content Marketing

require planning, strategy, research, and execution. Therefore, payments made for these services are generally non-refundable once work has commenced.

5.Advertising budgets

Any amount paid directly or indirectly toward:

• Google Ads
• Meta Ads (Facebook & Instagram)
• Third-party advertising platforms

is non-refundable once the advertising campaign has been launched. Advertising platform charges are governed by their respective policies.

6.Client delays & non-response

Zenvix Media shall not be responsible for refunds due to delays caused by:

• Failure to provide required content
• Failure to provide approvals
• Lack of communication
• Delayed responses from the client

Project timelines may be extended accordingly.

7.Project cancellation

If a client chooses to cancel a project:

• Work completed up to the cancellation date remains billable
• Payments already made for completed work are non-refundable
• Any pending dues for completed work remain payable

8.Service quality concerns

If you are dissatisfied with any service, we encourage you to contact our team. We will make reasonable efforts to review concerns and provide suitable revisions or solutions where applicable before considering any refund request.

9.Exceptional cases

Refund requests, if any, will be reviewed on a case-by-case basis. Approval of any refund remains solely at the discretion of Zenvix Media and will depend on:

• Project stage
• Work completed
• Resources utilized
• Nature of the service purchased

10.Contact us

For any questions regarding this Refund Policy, please get in touch.